Cancellation Policy

1. Introduction

At Brevotel Casino Hotel, we understand that plans can change. Our cancellation policy is designed to be fair and transparent while maintaining the high standard of service our guests expect. This policy applies to all reservations made directly with our casino hotel.

2. Standard Reservations

2.1 Cancellation Timeline

• Cancellations made 48 hours or more before check-in: Full refund
• Cancellations made 24-48 hours before check-in: 50% refund
• Cancellations made less than 24 hours before check-in: No refund
• No-shows: Full charge for the first night

2.2 Modification of Reservations

• Date changes subject to availability
• Rate differences may apply
• Modifications must be made 48 hours prior to arrival
• Shortened stays treated as partial cancellations

3. Special Rate Reservations

3.1 Advance Purchase Rates

• Non-ref undable
• Full payment required at booking
• No modifications allowed
• No refunds for cancellations

3.2 Package Deals

• 72-hour cancellation notice required
• Partial refunds may apply
• Casino credits non-refundable
• Specific terms noted at booking

4. Group Reservations

4.1 Small Groups (5-10 rooms)

• 7-day cancellation notice required
• Deposit required at booking
• Partial cancellations allowed with notice
• Cancellation fees may apply

4.2 Large Groups (11+ rooms)

• 14-day cancellation notice required
• Custom contracts apply
• Staged deposit schedule
• Specific attrition policies

5. Event and Conference Bookings

5.1 Meeting Spaces

• 30-day cancellation notice required
• Deposit non-refundable within 30 days
• Space reduction fees apply
• Custom terms for large events

5.2 Catering Services

• 72-hour notice for guest count changes
• Minimum charges apply
• Special order items non-refundable
• Cancellation fees based on timing

6. Special Circumstances

6.1 Force Majeure

In cases of:

• Natural disasters
• Government restrictions
• Public health emergencies
• Other extraordinary circumstances

Modified cancellation terms may apply, evaluated case by case.

6.2 Medical Emergencies

• Documentation required
• Full refund possible
• Case-by-case evaluation
• Rescheduling assistance offered

7. Refund Process

7.1 Payment Returns

• Original payment method used
• 3-5 business days processing
• Credit card refunds may vary
• Bank transfers may take longer

7.2 Alternative Options

• Future stay credits available
• Rate protection offered
• Flexible rebooking options
• Transfer to another guest possible

8. Seasonal Variations

8.1 Peak Seasons

• Extended notice periods required
• Higher cancellation fees
• Special event restrictions
• Limited modification options

8.2 Off-Peak Seasons

• More flexible terms
• Reduced cancellation fees
• Extended modification windows
• Special consideration for groups

9. How to Cancel

Reservations can be cancelled through:

• Online booking portal
• Email to [email protected]
• Phone: +1 (800) 123-4567
• In person at the front desk

Please have your reservation number ready when cancelling.

10. Contact Information

For questions about our cancellation policy or to discuss your reservation, please contact: