Privacy Policy

1. Introduction

At Brevotel Casino Hotel ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our casino hotel, use our services, or interact with our website.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our property or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Contact information (name, email address, mailing address, phone number)
• Date of birth and government-issued identification (for age verification and regulatory requirements)
• Financial information (credit card details, billing information)
• Accommodation preferences and special requests
• Loyalty program membership information
• Gaming preferences and playing history (for casino operations)
• Information provided when you communicate with us

2.2 Information Automatically Collected

When you visit our website or use our digital services, we may automatically collect certain information, including:

• IP address and device information
• Browser type and settings
• Referring website addresses
• Browsing patterns and interaction with our website
• Location information (with your consent)

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners and affiliates
• Travel agencies and booking platforms
• Social media platforms (if you interact with us through these channels)
• Public databases and identity verification services

2.4 Information Collected on Our Property

We may collect additional information during your stay at our casino hotel:

• Security camera footage (for safety and security purposes)
• Access card usage data
• Gaming activity and transactions
• Food, beverage, and retail purchases
• Use of amenities and services

3. How We Use Your Information

We may use the information we collect for various purposes, including:

3.1 Providing Services

• Processing reservations and accommodating your stay
• Managing your player account and gaming activities
• Facilitating payments and transactions
• Providing customer service and support
• Administering loyalty programs and promotions

3.2 Business Operations

• Improving our services and guest experience
• Analyzing usage patterns and trends
• Training our staff and quality assurance
• Protecting against fraudulent or unauthorized activity
• Complying with legal obligations and industry regulations

3.3 Communication and Marketing

• Sending transactional communications regarding your reservations or activities
• Providing information about our services, promotions, and events
• Customizing marketing communications based on your preferences and behaviors
• Conducting surveys and collecting feedback

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you, such as:

• Payment processors and financial institutions
• Reservation and booking systems
• Customer service providers
• Marketing and analytics companies
• IT and security service providers

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., court orders, government agencies). We may also disclose information to:

• Comply with legal obligations and regulatory requirements
• Protect and defend our rights and property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

4.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information via email and/or a prominent notice on our website.

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Security of Your Information

We implement appropriate technical and organizational measures to maintain the security of your personal information, including:

• Encryption of sensitive data
• Secure networks and access controls
• Regular security assessments and audits
• Staff training on data protection practices
• Physical security measures at our facilities

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing of your information
• Data portability (receiving your information in a structured, machine-readable format)
• Objection to processing of your information
• Withdrawal of consent (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations to which we are subject
• Regulatory requirements applicable to the gaming industry
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. For more information about our use of cookies and your choices regarding cookies, please see our Cookie Policy.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law. We implement appropriate safeguards for cross-border transfers, such as standard contractual clauses approved by relevant authorities.

10. Children's Privacy

Our services are not directed to individuals under the age of 21, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.